Shipping
Australian Orders
We offer free shipping to Australia for all orders.
International orders
Please check shipping estimates at check out as shipping costs vary from country to country.
Covid19 update
Wilde Skincare is dispatching and shipping out orders as normal. However, due to COVID - 19, there may be delays to your shipment. There are many disruptions to postal networks globally which are changing every day. This is due to the reduction of air freight capacity and passenger flights, social distancing in workplaces and more people ordering online globally. There may also be a delay in dispatching your order if your country has temporarily suspended accepting any shipments.
Please allow an extra 1-5 weeks for your shipment to be delivered. Due to continuing delays around the globe arising from the COVID 19 pandemic.Thank you for your patience and understanding.
For Further updates please visit
Australia Post
DHL
https://www.dhl.com/global-en/home/global-news-alerts/global-messages/coronavirus.html
Refused and undelivered parcels
We are not responsible for delays or lost orders sent to incorrect, invalid addresses or correct addresses. If you do not provide the correct shipping address we are not required to refund.
Orders may end up being returned to us for various reasons including, non-payment of fees, duties or taxes, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, the customer will need to email hello@wildeskincare.com.au to arrange redelivery and it will be the responsibility of the customer to pay all associated postage and handling fees. The buyer is responsible for contacting custom's officials for the clearance of their package. Wilde Skincare provides the necessary documentation.
In the event where a parcel is not claimed or the receiver refuses to pay taxes and duties and our international partners are unable to arrange a re-delivery, the package will be destroyed by authorities in the receiver's country. As a result, there will be no refunds for packages that are not claimed or refused.
If a package is confirmed as being returned to sender (sent back to Wilde Skincare) we are able to refund your shipment minus the cost of shipping.