Returns & Refunds.

At Wilde, we offer a 30-day satisfaction Guarantee. Please contact our service team hello@widleskincare.com.au. Click here for more info. 

Australia Domestic Shipping:

Items are sent via Australia Post express shipping. Tracking will be sent via email and tracking updates should be sent to the mobile phone number you have provided with check-out. Note Australia Post will only hold items at the local post office for 14 days before returning to our warehouse, in this case return shipped costs will be on the client.

International Shipping:

Take advantage of the favorable exchange rates with the Aussie dollar. As much as we would love to offer free shipping everywhere. Australia is so far away, which makes shipping, well, expensive. Find your location below for our best shipping rates. Items are sent via FedEx couriers.Tracking should be provided via email to track your order. If you have any feedback or suggestions, please let us know. hello@widleskincare.com.au

International import taxes and changes:

Import taxes differ from country to country and as such the client will be responsible for any additional fees or Covid-19 charges required. Please be aware of your local countries requirements prior to ordering.

Shipping times:

Shipping times have become hard to predict with the global Covid-19 pandemic and natural disasters in Australia and as such caused delayed out of Wilde Skincare's control. Items are shipped out the next business day when order if placed and tracking details will be provided by email. Domestic items are sent express by Australia Post and are sent via Courier Internationally. 

USA 

Free shipping for orders over $50 USD* (usually 3 products), and charge $10 USD* for orders below this value.

Canada 

Free shipping for orders over $68 CAD* (usually 3 products), and charge $10 CAD* for orders below this value.

EURO €

Free shipping for orders over 47€* (usually 3 products), and charge $10€* for orders below this value.

British Pound £ 

Free shipping for orders over £ 40 * (usually 3 products), and charge £10 GBP* for orders below this value.

New Zealand 

Free shipping for orders over $80 NZD* (usually 3 products), and charge $16 NZD* for orders below this value.

Hong Kong 

Free shipping for orders over $390 HKD* (usually 3 products), and charge $79.5 HKD* for orders below this value.

Japan ¥

Free shipping for orders over ¥5,600* (usually 3 products), and charge ¥1,090* for orders below this value.

Singapore 

Free shipping for orders over $71 SGD* (usually 3 products), and charge $14 SGD* for orders below this value.

* Please note currencies do fluctuate and this might affect the shipping values at check out.

Animal Testing?

We test and develop our products on Australian flight attendants to ensure the best hydration and nourishment for your skin. Never animals. However, we have seen some flighties party like animals!