Change of mind - Satisfaction guarantee
We believe in our products and want you to have the best possible online shopping experience, so we also offer a 30-day 100% money-back guarantee (excluding the shipping fee) if you’re not happy with our products. We will process your refund after we receive the returned products, provided they are returned within 30 days of purchase. Please email us to arrange return at firstname.lastname@example.org. For any products that are not damaged, you will need to pay the cost of the return, and we encourage you to use a trackable service as any lost returns cannot be reimbursed.
We will replace any damaged products if you return them within 30 days of purchase. Contact us at email@example.com to find out how to send damaged products back to our nearest warehouse and we will process the replacement after we receive them. Please always include your name, order number and photo evidence of the damaged goods. We will replace your shipment or issue a refund. If any refund is issued for any reason, please allow 7 business days for your refund to be processed and completed.
We are not liable to refund in the event that there is non payment of local taxes and duties/customs fees to have your shipment clear customs.
How to Return Products
If you need to return products in accordance with this Policy, please email us at firstname.lastname@example.org to find out how to send damaged products back to our nearest warehouse. Please always include your order confirmation number in the subject line as well as pictures of the products you wish to return.
Returns are to be sent to:
G3PL C/O Wilde Skincare
15-19 Beatty St,
North Shore VIC 3214
Shipping costs are the responsibility of the client and are non-refundable. We recommend that you package the products appropriately and use a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit.
We understand receiving your order is important to you; it’s equally important to us! We do absolutely everything possible to ship and deliver your order on time and in good condition.
Please contact our team at email@example.com so we can organise replacements for missing products. Please include your order confirmation number in the subject line so we can find your order easily and process your request promptly.