Change of Mind? No Stress.

We want you to love your Wilde Skincare products — but if for any reason you’re not completely satisfied, we offer a 30-day money-back guarantee (excluding shipping costs). No awkward forms or hoops to jump through.

To be eligible for a refund:

• Products must be returned within 30 days of your purchase date

• Items must be unused or gently tested

• Return shipping is at your expense

• We recommend using a trackable service, as we can’t refund items lost in transit

To arrange a return, simply email us at hello@wildeskincare.com.au with your order number and we'll guide you through the process.

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Damaged Goods

We carefully pack every order, but if something arrives damaged, we’ll make it right.

To receive a replacement or refund:

• Email hello@wildeskincare.com.au within 30 days of receiving your order

• Include your name, order number, and clear photos of the damaged item(s)

• We’ll replace the product or issue a refund once we receive the damaged goods

Please allow up to 7 business days for refunds to be processed.

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Returns Address

G3PL C/O Wilde Skincare
15–19 Beatty Street
North Shore VIC 3214
Australia

Please ensure items are packaged securely. Wilde Skincare is not responsible for returns damaged or lost in transit.

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Important Notes

• Shipping costs are non-refundable

• Returns that don’t include tracking or insurance are at your own risk

• We do not offer refunds for orders refused due to unpaid duties, taxes or customs fees

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Missing Items? We’ve Got You.

If something’s missing from your order, don’t stress — we’re here to help.

Please email us at hello@wildeskincare.com.au with your order number in the subject line and let us know what’s missing. We’ll investigate and organise a prompt replacement.